Refund policy

Elite You Shop is operated by The Elite You LLC. For return and refund assistance, email support@eliteyou.com.

Return window

Our standard return-request window is 30 days after you receive the item. We review each request against the terms that applied to the item when you purchased it.

A different supplier or product return window, condition requirement, final-sale restriction or return-related charge applies only when it was clearly disclosed before purchase and is consistent with applicable law. An item is not automatically final sale because it was discounted. If an item's terms are unclear, contact us before purchasing.

How to request a return

  1. Email support@eliteyou.com within the applicable return-request window. Include your order number, the item and the reason for the request.
  2. We coordinate the request with the applicable supplier and provide the approval decision and return instructions. If the supplier declines or cancels a request, we review it and contact you about the next step.
  3. Wait for return instructions before sending the item. Use only the return address provided for that item. Products from different suppliers may need separate return shipments.

Sending your request within the applicable window establishes the request date; you do not need to wait for a label before contacting us.

Return labels and charges

We coordinate the supplier's return label and shipping instructions after a return is accepted. Label availability and processing time depend on the supplier.

Any applicable supplier-specific return-shipping cost or restocking fee must have been disclosed before purchase. We confirm the applicable instructions and charges before you send the item. We do not charge an additional retailer return fee or impose a supplier charge that was not disclosed for your purchase.

Damaged, defective or incorrect items

Contact us promptly if an item arrives damaged, defective or incorrect. Include your order number, a description of the issue and photos when relevant. Keep the item and packaging while we coordinate the review and resolution with the supplier.

Refunds and exchanges

We handle customer refunds through Elite You. Approved refunds are issued to the original payment method after the applicable return acceptance and inspection process. Your bank or payment provider may need additional time to post the refund. Contact us if you need an update.

For an exchange, contact us first. Depending on the item and supplier, an exchange may require an approved return and a separate purchase.

Earlier orders and your rights

The terms that applied when you placed your order continue to apply to that order. This update does not reduce rights or benefits already promised, and a supplier exception introduced after purchase will not be used to narrow those terms.

Nothing in this policy limits your rights under applicable law, including any mandatory rights relating to faulty goods, cancellation or withdrawal.

Contact

The Elite You LLC
741 Kentucky Derby Lane
Lillington, North Carolina 27546
United States

Email: support@eliteyou.com

This is our mailing address. Do not send returned products here unless your return instructions specifically direct you to do so.