Frequently asked questions

Elite You Shop is operated by The Elite You LLC. Purchases made on this website are made through our store. Our contact information and mailing address are on the Contact page.

For technical specifications, sizing, compatibility, use or care, contact the applicable supplier or brand. If you need help identifying the right contact, email us. For a problem with an order placed here, email support@eliteyou.com.

Email support@eliteyou.com. Include your order number and the item involved when relevant.

Products supplied through Shopify Collective are shipped by the applicable supplier. Items from different suppliers may arrive in separate packages with different tracking details.

Shipping charges and available options are shown at checkout. Processing and transit times depend on the supplier, product and destination. Review the product information and our Shipping policy, or contact us before purchasing if the terms for an item are unclear.

Email support@eliteyou.com with your order number, the item involved and a description of the issue. Include photos when relevant. We coordinate the request through the applicable supplier process. Do not send an item back before receiving return instructions.

Read our Return policy for current eligibility, deadlines and exclusions. Elite You coordinates return requests with the applicable supplier. For item-specific questions or return instructions, email support@eliteyou.com before purchasing or sending an item back. Nothing in our policy limits rights required by applicable law.

No. That address is for correspondence. Use only the return address and instructions provided for your approved return.